*The Devon Guild Craft Shop <Home
1. Delivery, Heavy & Batch Items
2. Orders and Returns
3. Payment Methods
4. Pricing
1a. Delivery We aim to dispatch goods (within UK only) within a week of the exhibition ending. All crafts that weigh less than 10kg are posted using the Post Office’s Special Delivery Service and are fully insured to the value of the piece. On-line purchases weighing less that 5 kg will include the cost for Special Delivery postage in the total. The secure payment portal cart and checkout will include and state the whole cost.
b. Heavy items over 10kg will be flagged up. Postage/delivery can be agreed separately with the buyer. On-line items will either include and state costs for Courier Delivery within the EU - or if asterixed * allow on-line payment for item only and 'CONTACT US' for separate delivery and postage payments (or a complete phone transaction) arranged with the customer. If you are unable to be at home, please advise us of an address that will receive the goods on your behalf. The charges are based on UK deliveries only.
c. More than one item purchased: contact us before final transaction to agree calculation for postage.
top
2. Orders and Returns
We believe that you will be delighted with your purchase, but there may be occasions where you feel it necessary to return an item. We aim to keep the process as simple as possible. You can return your order in its original condition to:
The Devon Guild of Craftsmen
Riverside Mill
Bovey Tracey
Devon
TQ13 9AF
United Kingdom
Please do this within 7 working days of the date on which you receive it. You will be responsible for the item or items until they reach us. We regret we are unable to accept returned earrings due to hygiene reasons. For your own protection we suggest you use a secure delivery method which requires a signature upon delivery. If you return an item to us that is faulty, which you did not order or for any other reason which is our fault, we will also pay you the cost of the return postage. Please contact us regarding any damages to the purchased item within 7 working days of the date on which you receive it.
top
3. Payment Methods - All major credit and debit cards are accepted and are treated with discretion. The prices displayed on our website are in British pounds sterling but conversion rates can be viewed using the shopping cart facility.
On-line transactions are by the secure portal Paypal. More ...
top
4. Pricing - The prices include:
The item
Packaging
Insurance
Postage
VAT
top
01626 832223 devonguild@crafts.org.uk